Legal

Withdrawal Information

Consumers generally have a statutory 14-day withdrawal right for distance contracts unless a statutory exception applies or the right validly expires.

Last updated: 2026-08-24 · Version 2026-08-24

Submit a withdrawal request

This form records your clear statement. Eligibility is assessed under the applicable law and the order’s consent record.

Digital content without a physical medium

Immediate access starts only after separate express consent and acknowledgement. The withdrawal right expires when performance begins only if every statutory condition, including the contract confirmation, is met.

Services

Starting a manual service before the period expires requires a separate express request. The right may expire after complete performance only under the statutory conditions. A withdrawal before completion may involve statutory proportionate payment where applicable.

How to exercise the right

A clear statement sent to the operator in the Legal Notice is sufficient. The online form asks for name, order number, product, purchase date, email and the withdrawal statement. Receipt will be confirmed on a durable medium once email delivery is configured.